Frequently Asked Questions
Everything you need to know about shopping with Claude & Co.
What is your standard shipping policy?
We offer standard shipping on all domestic orders, which typically takes 3-5 business days. International shipping is also available and usually arrives within 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
Where can I find a size guide?
Every product page includes a detailed size chart with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our support team for advice.
What payment methods do you accept?
Claude & Co accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
Because we process orders quickly, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our customer service team immediately via live chat for assistance.